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At Wayne Homes, we are committed to assuring customer
satisfaction and constantly improving the process. To achieve
this, we are with you every step of the way - before and after
the sale, during construction and after you've moved into your new
home. We do not rest on our laurels, but rather, we continuously
pursue new heights that ensure the highest levels of satisfaction
with every aspect of your new home purchase. Is this an unrealistic
promise? We don't think so, because if we don't deliver a top
quality product and provide outstanding follow-up customer service
to you, then we're not doing our jobs. Bottom line: We are totally
committed to exceeding your expectations.
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How do we know we're delivering on our promise? Wayne
Homes has commissioned J.D.Power and Associates, a global
leader that provides provides independent customer satis-
faction research. J.D. Power conducts follow-up customer
surveys at programmed intervals that let us know your
feelings of how Wayne Homes has performed in delivering an
exceptional homeownership experience.We use the information
you provide as valuable, additional research in our constant
efforts to improve our product and our customer service.
In addition to our Two-Year Fit & Finish Warranty, we pride ourselves on making
warranty service easy for you to obtain. You can submit customer service
requests by visiting our customer care section on-line. Providing an easy
way to access customer service is yet another way of showing you we'll be there
to provide customer care long after you've moved into your new home. It's just
another way we have of welcoming you to the Wayne Homes family.
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MyNewHome® Website
Customer Care
